Neopharm Group's distribution chain: a legacy of Over 70 years 

We are here for you, always


At Promedico, we do  our utmost to provide an exceptional service experience to our customers. 

Our Customer Relations Division is a vital part of the comprehensive suite of services provided to both our customers and our business partners.

This division encompasses all our customer interactions, serving institutional business customers, private businesses, consumers, home patients, and ERP infrastructure services for business partners.

We are committed to providing an attentive, polite, accessible and professional service. 

Promedico's service is based on, operational procedures, guidelines, and requirements designed to deliver a top-tier experience in continuous cooperation with our business partners. 

We can process orders through various channels tailored to our customers' needs, including a variety of API’s.

Customer satisfaction is everything. We respond promptly, we listen and make every effort to understand the request and provide the most efficient solution. 

We make substantial investments in helping our staff stay knowledgeable, professional, motivated and satisfied with their job.

* * We process orders 24/7 through various channels

* * Our Customer Service Department is active from 8 AM to 5 PM 

* * Receipt of orders for life-saving preparations – 24-hours